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Help and support
Questions about your score, the Chrome extension or your account? Email hello@enigmareload.com and we'll reply within 2 working days.
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Get help
How-to questions, scans and reports.
Report a problem
Tell us the page, what you did and what happened. A screenshot helps.
Account and data
Download or delete your data, or change your account.
Frequently asked questions
How do I install the Chrome extension?
Add Enigma Reload from the Chrome Web Store. A welcome page opens right after install: press Allow and continue, confirm in Chrome, and you're ready to scan.
How do I scan my profile?
Sign in to LinkedIn in Chrome, then click Scan on enigmareload.com or in the Enigma Reload toolbar icon. The extension opens your own profile, reads it section by section, and opens your report when it's done.
Chrome shows "Proceed with caution" when I install. Is that normal?
Yes. Chrome shows this for every new publisher on the Web Store until it has a few months of history. Click Continue to install.
My scan didn't start or stopped halfway.
Make sure you're signed in to LinkedIn and to Enigma Reload in the same Chrome window, keep the LinkedIn tab open during the scan, and try again. Scans are spaced 5 minutes apart, so the extension shows a short countdown if you scan again too soon.
How do I update my score after editing my profile?
Save your changes on LinkedIn, then click Scan again on your profile, in the toolbar icon or on enigmareload.com. Your report history shows how the score moved.
Is Enigma Reload free?
You can start free. See the pricing section on our home page for what each plan includes.
How do I download or delete my data?
Go to Account in your dashboard to download your data or delete your account. You can also email us and we'll do it for you.
How do I remove the extension?
Right-click the Enigma Reload icon in Chrome's toolbar and choose Remove from Chrome.
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